PRIVACY POLICY
Last Updated: March 24, 2026

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Overview
Naarad Express is a courier and delivery service operating in Nepal. Your privacy is important to us. This policy explains how we collect, use, and protect your information.

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Data Collection
Naarad Express collects only the information necessary to process and deliver your parcels, including your name, contact details, and delivery address. We do not sell or share your personal data with third parties for marketing purposes.

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Information We Collect
We may collect the following information:

• Sender and recipient name, phone number, and address
• Parcel details (weight, dimensions, description)
• Delivery status and tracking information
• Location data for route optimization (with your permission)

This data is used solely to provide and improve our delivery services.

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Data Security
We implement industry-standard security measures to protect your personal information. Data transmissions are encrypted, and access is restricted to authorized personnel only.

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Third-Party Services
We may use trusted third-party services (such as SMS providers and payment gateways). These providers are required to protect your data and use it only for service-related purposes.

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Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

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Data Retention and Deletion

We retain user data only as long as necessary for operational, legal, and regulatory purposes.

Account and Data Deletion

Users may request deletion of their personal data by:

• Sending an email to: info@naaradexpress.com
• Including registered phone number or account details for verification

Deletion Process

• Requests are verified for security purposes
• Data will be deleted within 7–15 working days
• Certain data may be retained if required for:
  • Legal compliance
  • Fraud prevention
  • Financial record-keeping

Important Notes

• Once deleted, your data cannot be recovered
• Some transactional records (e.g., orders, invoices) may be retained in anonymized form

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Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date.

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Contact Us
If you have any questions regarding this Privacy Policy or data handling:

Naarad Express Pvt. Ltd.
Kathmandu, Nepal
Email: info@naaradexpress.com